Refund Policy

Sellers are responsible for fulfilling orders and issuing refunds for their products/services. Social Sales provides tracking and payout tooling and does not control seller fulfillment.

Contact the seller directly using the contact information provided on the product page or receipt. If you cannot reach the seller, you can contact Social Sales and we will attempt to route your request.

Operator note: update product pages to include a seller support email for best outcomes.

Social Sales charges a platform fee (typically $10) for providing the Service. Unless required by law, platform fees are non-refundable once the Service has been provided (tracking + checkout + reporting).

• If an order is refunded or reversed before payout eligibility, affiliate commissions for that order are canceled.
• If an order is refunded after payout, the seller may be responsible for recovering the paid-out commission and related fees.

We may place a temporary hold on payouts while refund/chargeback activity is investigated.

All transactions are subject to a 30-day settlement hold before cash-out eligibility. This window helps protect against fraud and chargebacks. If a payment is disputed, reversed, or flagged, payouts may be delayed or withheld until resolved.

Payments are processed by Stripe. Approved refunds are issued back to the original payment method according to Stripe and card-network timelines.

Refund questions: Contact us.